Terms and conditions
Please take the time to read these terms and conditions if considering, or before making, a booking. If anything here is unclear please contact me.
By booking a trip with me you are agreeing to the following terms and conditions.
To secure a place[s] on any trip a deposit must be paid. The amount of deposit payable varies by trip. The balance due must be paid no later than 6 weeks [unless informed otherwise] before the trip start date. If booking 6 weeks or fewer before the trip start date the full trip fee must be paid.
To make a booking you must be over the age of 18 years. You may join a trip if over the age of 16 and under 18 but must ride with a parent or guardian who will be responsible for your safety.
A contract will exist between me [Andy Bruce] and the client [you] on receipt by you of a confirmation invoice. This contract is governed by English law.
I guarantee not to increase the price of a trip once a booking has been received.
Website prices are per person. If you are in any doubt regarding what is included within any trip price please contact me before booking.
All payments for a trip are held in an account until the completion of the trip. This will protect your payments in the event of my financial failure.
Cancellation by me - In the unlikely event that I have to cancel a trip you will receive an immediate full refund of all monies paid. I will not be liable for any other expenses you incur as a result of this cancellation, for example, and not limited to, travel and or accommodation.
Cancellation by you - I understand that sometimes you might need to cancel a trip. If you need to cancel a trip you must inform me via email as soon as possible. The following cancellation fees apply:
Cancellation 42 days or more - Full deposit returned.
Cancellation between 42 and 15 days - 50 % refund of all monies paid.
Cancellation 14 days or fewer - No refund.
It is compulsory that you have suitable insurance cover for any trip booked. This must be comprehensive enough to cover the activity booked including medical cover, repatriation if required, personal accident, and cancellation by you. Although not compulsory it may be worth considering third party cover within an insurance policy.
You must be aware that I hold no insurance for damage or loss to your bicycle whilst on a trip, either whilst being ridden, kept overnight in any accommodation provider, at a lunch or other stop or whilst in the support van. You must arrange your own insurance cover for loss or damage to your bike. If I transport your bike as part of a trip it is done with the understanding that I shall take the greatest of care with your bike but am not liable for any loss or damage of that bike.
I will always endeavour to provide a trip as advertised and or described on my website. However, due to unforeseen circumstances such as, but not limited to, road works, diversions or weather conditions, part or parts of a trip may vary or change.
On trips with van support I will endeavour to meet riders a minimum of every 50 km. You must be prepared to ride at least this distance and be sufficiently equipped to do so. Very occasionally due to, but not limited to, traffic conditions and diversions I am unable to arrive at the pre agreed meeting point in time to meet riders. You must be prepared to be self sufficient ie use cafe facilities or seek shelter if the need arises.
All trips or rides are self guided, non signed, non marshalled and van supported unless otherwise stated at the time of booking. You must be responsible for your own navigation on any route. I will supply GPX computer files which you must study prior to your trip. If errors or route mistakes are spotted you must let me know immediately. I supply computer files in good faith but cannot be liable for errors or omissions.
If accommodation is provided as part of your trip whilst staying with that accommodation provider you must agree to their terms and conditions. If a problem arises with an accommodation provider you must bring it to their attention as soon as possible.
You accept that cycling is a hazardous activity with a danger of injury or death. You are aware of and accept these risks and are entirely responsible for your own actions.
You must ensure that your bicycle is in excellent working order and repair at the start of a trip. You must ride within your own ability at all times and ride according to the highway code. You must wear an approved cycling helmet. When riding you must carry spare tubes and pump and any other equipment needed for minor repairs. You must carry sufficient clothing to allow for sudden changes of weather conditions. I advise carrying id with relevant medical details if required, a small amount of cash and or credit card, and mobile phone. You must be self sufficient enough to look after yourself if for any reason the support van is unable to meet you at a pre arranged location.
It is entirely your responsibility to ensure that you are sufficiently medically and physically fit, and adequately prepared and equipped to partake in your chosen trip. You must inform me of any medical conditions and dietary requirements before the start of a trip. If you are in any doubt please consult a qualified Doctor giving full details of your chosen activity.
If you have a complaint about any aspect of a trip please bring it to my attention as soon as possible and I will try and rectify the problem.
I will not pass on any personal details to any third party except if accommodation providers ask for names of expected guests.